Where is the Cable?
- Anthony W.
First and for most, I am a pessimist; I am a true believer that something will always go wrong, no matter how good it seems. My apartment at the Highpoint Club, Orlando, FL - a ZRS Property, was no different. On move-in day and cable activation, there was an issue with the actual cable lines not being connected in the walls that limited by my abilities to place my communication and entertainment equipment where I wanted/needed them it to go. After a couple rounds of miscommunication, limited experience with this type of issue, and different perspectives, the Property Management Team led by Nikki Morales - Property Manager and Charity Chamblin - Assistant Property Manager with the support of Bruce Woods - Maintenance Supervisor and his team, the issue was resolved today, 31-days after I moved in and reported the issue... You may say, "It took a month and they still get 4-Stars, why?" My response: Because I feel that in the long run the "Team" placed my needs as a priority and did the best that they could to coordinate with the cable provider and additional subcontractors to assess and resolve the issues. Thank you, Highpoint Club Team, and special thanks to Leasing Consultants Roosel Jean Baptiste and Julia Baez for helping make the best decision to live at Highpoint Club Apartments.